Effective from: 21 August 2026
These Terms and Conditions govern the purchase of personalised vinyl lettering through slovorez.com. Please read them carefully before submitting an order.
1. Seller
The seller is TIJAN, obrt za trgovinu, proizvodnju i usluge, proprietor Jan Novak, Ulica Grabrovec 95, 49210 Zabok, Croatia, tax ID (OIB) 05305102469, craft register number (MBO) 91132371. Contact: [email protected], +385 99 473 8676. Full details are available on the Merchant information page.
2. Product and personalisation
The product is vinyl lettering cut according to the customer’s individual choices. The customer selects the text, font, font style, colour, finish, dimensions and quantity. The configuration shown in the cart and order confirmation is the basis for production.
- Before ordering, the customer must check spelling, punctuation, capitalisation, font, colour, quantity and dimensions.
- The blue preview frame shows the total cutting space, including the 10 mm margin around the lettering on each side stated in the configurator.
- The on-screen preview shows the correct proportions. The physical vinyl colour may vary slightly due to screen settings and material properties.
- The customer warrants that they hold the rights needed to use the ordered text, name, sign or other content and that it is neither unlawful nor infringes third-party rights.
3. Price
The price is calculated from the displayed product configuration and stated in euros. The business is not registered for VAT; VAT exemption applies under Article 90(1) of the Croatian Value Added Tax Act. Any delivery charge is shown separately before the order is completed. The price confirmed with the order is binding, except in the event of an obvious technical error, which we will explain without delay and offer to correct or refund.
4. Ordering and conclusion of the contract
- The customer configures the product and adds it to the cart.
- The customer reviews the configuration and price, then enters their details, selects an available delivery and payment method and accepts these Terms at checkout.
- By clicking the button confirming the obligation to pay, the customer submits a binding order.
- The contract is concluded when the customer receives confirmation on a durable medium, normally by email, that the order has been accepted. An automatic receipt does not prevent the seller from rejecting an impossible, unlawful or obviously mispriced order, with an immediate refund of any payment.
Order details and the applicable terms are supplied or made available on a durable medium. A registered customer can view order history in their account; registration is not required to buy.
5. Payment
Available payment methods are shown at checkout. Card payments, when enabled, are processed securely by Stripe; the seller does not receive the full card number. Bank transfer is available only when displayed as an active option. Production may begin after payment has been received or another confirmation expressly stated by the seller.
6. Production, delivery and pickup
Available methods, prices and estimated delivery are shown before the order is completed or confirmed with the order. As the product is made to order, the timeframe includes production. Unless otherwise agreed, we will perform the order without undue delay and no later than the statutory 30-day period after the contract is concluded. If performance is impossible, we will inform the customer and refund any amount received.
The risk of accidental damage or loss passes to a consumer only when the customer or a person designated by them physically receives the goods, except where the customer independently engaged a carrier not offered by the shop.
7. No 14-day withdrawal for personalised lettering
This exception does not affect the customer’s statutory rights where the product is damaged, defective or does not match the accepted configuration.
8. Product conformity and complaints
The seller remains liable for defects and lack of conformity under mandatory law. If an item arrives damaged, incorrect or inconsistent with the confirmed configuration, the customer should submit a written complaint to [email protected] or the registered office, including the order number, description and photographs where possible. Valid claims are resolved by repair, replacement, price reduction or termination and refund, subject to statutory conditions. See Returns and complaints.
We will provide a clear written response no later than 15 days after receiving a written complaint.
9. Applying the lettering
The customer should inspect the lettering before application and follow the supplied instructions. The seller is not liable for damage caused solely by an unsuitable, dirty or wet surface, incorrect installation, use outside the stated purpose or later modification. Nothing here limits rights that cannot lawfully be excluded.
10. Privacy
We process personal data as described in the Privacy Policy and cookies as described in the Cookie Policy.
11. Complaints and disputes
A written complaint may be sent to [email protected] or by post to the registered office. We will first try to resolve disputes directly. After submitting a prior written complaint, a consumer may contact the Croatian State Inspectorate or a competent alternative consumer-dispute-resolution body where the applicable conditions are met. The European ODR platform was discontinued on 20 July 2025 and is therefore not referenced as a complaint channel.
12. Governing law and changes
The contract is governed by Croatian law without depriving consumers of mandatory protection under the law of their habitual residence. Disputes are subject to the competent court under applicable jurisdiction rules. Changes to these Terms do not apply retrospectively to accepted orders.